Project Overview

Design and deployment of a VoIP telephony system for an organization with more than 100 extensions. The goal was to replace the legacy phone system with a modern, cost-effective and flexible solution.

Challenges

The legacy phone system had high maintenance costs and did not support features such as video calling, call recording and advanced reporting. Migrating to VoIP without disrupting inbound and outbound calls was also essential.

Solution

• Selection and deployment of an IP-PBX server matching the organization's needs
• Configuration of 100 extensions with advanced features
• Setup of call queues and an IVR system
• Integration with the organization's CRM
• Staff training and technical documentation

Results

The VoIP system was successfully deployed and the organization's monthly telephony costs dropped by 60%. Call quality improved and new features such as video calling and call recording became available.